Shipping Policy

Thank you for shopping with Blusvia. We are committed to processing and delivering your order as smoothly as possible. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

After your order is successfully placed, you will receive an order confirmation email automatically.

Orders are usually processed within 1–5 business days after payment is confirmed.

During peak seasons, holidays, promotional periods, or unexpected warehouse delays, order processing may take slightly longer. We appreciate your patience and understanding.

2. Shipping Time

The estimated delivery time is usually 10–18 business days after the order has been shipped.

Please note that the shipping time is an estimate only. Actual delivery time may vary depending on the destination, customs clearance, local carrier arrangements, weather conditions, holidays, or other factors beyond our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Tracking information may take several days to update after the package is shipped. If your tracking status does not update immediately, please do not worry. The package may still be in transit between logistics facilities.

If you need help checking your order status, please contact us at info@blusvia.com.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please make sure your name, street address, apartment or unit number, city, state, postal code, country, email address, and phone number are correct before placing your order.

If the shipping address is incorrect, incomplete, or undeliverable, the package may be delayed, returned, or lost. In such cases, Blusvia may not be responsible for reshipping costs, replacement, or refund.

If we detect a possible address issue before shipment, we may contact you by email to confirm the correct shipping address. Please reply as soon as possible to avoid shipment delays.

5. Customs, Duties & Taxes

Depending on your country or region, your order may be subject to customs duties, import taxes, VAT, or other fees charged by local authorities.

These charges are not included in the product price or shipping fee unless otherwise stated.

Customers are responsible for any customs duties, taxes, or additional fees required by their local customs or delivery carrier.

Blusvia is not responsible for delays caused by customs clearance or local import regulations.

6. Delivery Delays

Although we do our best to deliver orders within the estimated timeframe, delays may occasionally happen due to factors outside our control, including but not limited to:

• Customs clearance

• Weather conditions

• Local carrier delays

• Holiday seasons

• Incorrect or incomplete shipping address

• High order volume

• Logistics disruptions

If your order is delayed, please contact us at info@blusvia.com, and we will do our best to help check the shipping status.

7. Delivered But Not Received

If the tracking information shows that your package has been delivered but you cannot find it, please first check the following places:

• Mailbox

• Front door or porch

• Reception area

• Parcel locker

• Neighbors or family members

• Local post office or local delivery carrier

Once a package is marked as delivered by the carrier, Blusvia is not responsible for lost, stolen, or misplaced packages.

However, we will do our best to assist you by providing tracking details and carrier information.

8. Lost, Returned, or Failed Delivery

If a package is returned due to an incorrect address, incomplete address, failed delivery attempt, refusal to accept the package, or failure to collect the package from the carrier, the customer may be responsible for additional reshipping costs.

If the package is confirmed lost during transit, please contact us at info@blusvia.com. We will review the tracking information and work with the logistics provider where possible.

Depending on the situation, we may offer a replacement, partial refund, store credit, or another suitable solution.

9. Order Cancellation After Shipment

Once an order has been processed or shipped, it cannot be cancelled.

If you no longer want the item after it has been shipped, please wait until the package is delivered and contact us at info@blusvia.com for further assistance.

Please note that opened or used cosmetics, skincare products, personal care items, beauty tools, and hygiene-related products cannot be returned due to hygiene and safety reasons.

10. Contact Us

If you have any questions about shipping, tracking, delivery, or your order status, please contact us at:

Email: info@blusvia.com
Support Hours: Monday to Friday, excluding public holidays

We usually respond within 24–48 business hours.

Thank you for your patience and understanding.

Warm regards,
Blusvia Support Team